If you have selected store pick-up, please note our shop is open Wednesday, 12-5 and Thursday-Saturday, 11am-5pm. 

Orders will dispatch within 48 business hours. When your order has been dispatched you will receive a confirmation email that includes your parcel’s tracking number.

AUSTRALIAN DELIVERY TIMES & COSTS
Domestic shipping $12
Free shipping on orders over $250 (within Australia)
Expected delivery time of 3–5 days

INTERNATIONAL DELIVERY TIMES & COSTS
International shipping to New Zealand $30
Delivery to the rest of the world – will be quoted upon request (email retail@thesocialstudio.org)

Expected delivery times for international orders:
Zone 1 – New Zealand | 4–6 working days
Zone 2 – North America, Western Europe, Asia and the Pacific | 6–13 working days
Zone 3 – Rest of the world | 10–15 working days

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally the parcel continues on its delivery journey smoothly. However, additional duties can sometimes be charged. In this instance additional charges must be paid for by the customer.

For standard and international shipping, we use Sendle, Australia’s first 100% carbon neutral delivery service and technology B Corp. Domestic PO Box and Parcel Locker/Collect addresses are sent via Australia Post. For all shipping services a tracking number will be provided via email once your parcel has left The Social Studio. We advise that you use a secure delivery address. The Social Studio is unable to take responsibility for stolen parcels.

Taxes and duties are calculated according to your shipping destination and itemised on the Order Summary page.

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance additional charges must be paid for by the customer.

For standard and international shipping, we use Sendle, Australia’s first 100% carbon neutral delivery service and Australia’s first technology B Corp. Domestic PO Box and Parcel Locker/Collect addresses are sent via Australia Post.

Once your order has been dispatched, you will receive an email containing your tracking number. 

The Social Studio store is happy to offer customer exchanges or returns for items purchased online and in-store.

If you do happen to change your mind, you can return your items to us under the following conditions:

The item/s must be unworn, unwashed, unused, in original condition with all labels and tags attached.
Customers within Australia can return their purchase within 14 days of purchasing in store or 14 days from delivery for online orders
International customers can return their purchase within 21 days from delivery.
Please note that we do not accept returns for fragrances, underwear, swimwear, or jewellery.

Whether you purchase in-store or online the same policy applies:

Full priced items can be returned for an exchange, gift voucher or full refund (excluding shipping costs).
Sale or discounted items can be returned for an exchange or gift voucher, depending on circumstance.
Please note, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!

Returns that do not meet our policy will be sent back to you.

RETURNING YOUR PURCHASE
To initiate a return, either log in to MY ACCOUNT and initiate a refund or email us at retail@thesocialstudio.org to let us know what you're sending back.

Please include your original order number (sent via email when you first ordered) and specify which item/s you are returning.
Once your email request has been submitted, pack your item in suitable packaging to get it back safely.

Please address the item you wish to return to:
The Social Studio Returns
℅ Collingwood Yards
Unit 101, 30 Perry Street
Collingwood, VIC 3066
Australia

You will need to pay for your own shipping costs for returning your item and shipping costs are non-refundable.

RECEIVING A REFUND
You can choose to receive your refund either as store credit or back to the original payment method. Please note, sale or discounted items can be returned for an exchange or gift voucher. No refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!

Australian taxes will be refunded. For international orders, customs duties and sales taxes are non-refundable through The Social Studio. However, you may be able to recover these by contacting your local customs bureau.

Please note that refunds can take up to 10 working days to show on your account due to various processing times between payment providers. 

All items must be returned new, unused and with all The Social Studio and designer tags attached within 14 (Australia) and 21 (international) days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to you

Late returns
Your item(s) should be back to us within 14 days (Australia) and 21 days (international) of receipt. Returns outside this timeframe may be accepted at the discretion of The Social Studio and may only be refunded as a store credit.

Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days (Australia) and 21 days (international) of receipt. If you have owned your item for longer than this, please contact customer care. 

Colours
We have made every effort to display the colours of all products that appear on The Social Studio as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Final sale
During our sale, products marked as 'FINAL SALE' cannot be returned or exchanged.

The Social Studio uses Shopify to process payments from our Site. We also offer Paypal, Google Pay and Apple Pay. For a full list of cards accepted by Shopify, Paypal, Google Pay and Apple Pay please consult their websites.

For security reasons, the billing name and address must match that of the credit or debit card used for payment. The Social Studio reserves the right to cancel any order that does not match these criteria.

Shopify platform and network are PCI compliant.

Sizing varies considerably amongst the designers we stock. So to help you choose the best size, feel free to get in touch  – simply email retail@thesocialstudio.org for advice. 

We care about the planet at The Social Studio and only use recycled and compostable packaging and labels, and limit packaging to what is essential to get your items to you safe and sound. Our compostable bags are reusable, so keep them in case of returns.

Wherever possible we preference digital over printed communication. You will receive a digital copy of your receipt for your purchase, and any other communication required. 

Looking for the perfect, socially conscious gift? You can purchase a gift order through our site. You can include a personalised note by selecting the gift option on the packaging page. 

At The Social Studio, you’ll find our own socially conscious label stocked alongside like-minded designers making a difference through ethical fashion. Woven with social purpose in every fibre, our label is created 100% in-house by our design and production teams – with everything handcrafted to a high quality with a low environmental footprint, using upcycled materials that would otherwise be headed for landfill in limited edition runs. Our slow fashion model means we will rarely go on sale. 

Register with us to enjoy the benefits of your The Social Studio account:
Track your orders and review past purchases
Request your return or exchange directly from your account
Build a customised wish list
Add sold out items to your wish list
Safely save your address and card details so you can shop quicker next time
Manage your account details, address book and email preferences

To create your account, simply click SIGN IN and then REGISTER NOW to fill in your details.

Forgotten password?

If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

You can buy a The Social Studio virtual gift card in AUD Dollars (AUD). Simply choose from the following options:

Printed Gift Card
Choose how much you would like to give
Add the recipient's name, email address and a personal message (optional)
The gift card will be emailed to the recipient and a delivery receipt will be emailed to you.

For further assistance please email retail@thesocialstudio.org.

HOW TO REDEEM A GIFT CARD

Gift cards can be redeemed to the value of the gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order.
When redeeming a gift card, the checkout displays one of the following options:
If the balance available on the gift card is greater than or equal to the order total, then click 'complete order'
If the balance available on the gift card is less than the order total, then choose a second payment method for the balance before placing the order
RETURNS
Gift cards cannot be returned or exchanged for a refund. All returned items that were paid for with a gift card will be refunded as a store credit for use against a future purchase.
If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit. 

Do I need to set up an account to place an order?
You can shop at The Social Studio without creating an account. However, register with us and you’ll enjoy the following benefits:
• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections and register your interest for your favourite pieces through our seasonal lookbook
• Save your address and card details so you can shop even quicker next time

Is my personal information kept private?
Please be assured that we take data protection very seriously and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

I’ve forgotten my password – what should I do?
To reset your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.


WHAT PAYMENT METHODS DOES THE SOCIAL STUDIO ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept Visa, MasterCard, American Express and Maestro. You can also choose to pay with PayPal, Google Pay and Apply Pay. All payments are processed through a secure checkout system provided by Shopify.

If you would prefer to place an order by telephone, you can call us on 03 9417 2143 Monday–Friday, 9am–5pm.


WHICH DESTINATIONS DOES THE SOCIAL STUDIO SHIP TO?
We ship automatically to Australia and New Zealand. If you’re wanting to ship to another overseas destination send us an email at retail@thesocialstudio.org to arrange your purchase and get a shipping quote.

IN STORE PICK-UP
If you have selected store pick-up, please note our shop is open Wednesday, 12-5pm and Saturday-Thursday, 12-6pm.


HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our shipping options.


CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call us on 03 9417 2143 or email retail@thesocialstudio.org for assistance.


HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your tracking number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account.


HOW DO I RETURN OR EXCHANGE AN ITEM?
Making a return or exchange is easy. You have 14 days within Australia and 21 days for international orders to decide whether to keep your items.

To initiate a return, either login to MY ACCOUNT and initiate a refund or email us at retail@thesocialstudio.org to let us know what’s coming back.

Please include your original order number (sent via email when you first ordered), as well as specifying which item/s you are returning.
Once your email request has been submitted, pack your item in suitable packaging to get it back safely.

Please address the item you wish to return to:
The Social Studio Returns
℅ Collingwood Yards
Unit 101, 30 Perry Street,
Collingwood, VIC, 3066
Australia

You will need to pay for your own shipping costs for returning your item and shipping costs are non-refundable.

View more information.

GENERAL
The shop.thesocialstudio.org website is owned and operated by, and is a service of, The Social Studio. These Conditions of Service, along with any other terms and conditions that may appear on the Site from time-to-time, set forth the terms and conditions under which you may use and access the Site.
THESE CONDITIONS CONTAIN WARRANTY AND LIABILITY DISCLAIMERS. BY ACCESSING THE SITE, YOU AGREE TO THESE CONDITIONS. IF YOU DO NOT AGREE TO THESE CONDITIONS (WITHOUT MODIFICATION), YOU ARE NOT AUTHORIZED TO ACCESS OR OTHERWISE USE THE SITE. In the event of a violation of these Conditions, The Social Studio reserves the right to seek all remedies available by law and in equity. You are invited to read them carefully and print a copy for future reference.

SITE TRANSACTIONS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

RIGHT TO CHANGE SITES
We reserve the right, at any time in our sole discretion to: modify, suspend or discontinue the Sites or any service, content, feature or product offered through the Sites, with or without notice; and/or offer opportunities to some or all users of the Sites.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or of any service, content, feature or product offered through the sites.

USE OF SITE AND CONTENT
Use of Site: You may access and use the Site solely for your personal use in accordance with these Conditions. You agree not to access or use the Site in any manner that is prohibited by these Conditions or is otherwise unlawful. We reserve the right, in our sole discretion, to terminate or suspend your access to, and/or use of, the Site, or any portion thereof, at any time, with or without notice and for any reason (or no reason), and you agree that (a) if your authorization to access the Site is terminated, you will not thereafter access, or attempt to access, the Site, directly or indirectly, and (b) if your authorization to access the Site is suspended, you will not thereafter access, or attempt to access, the Site, directly or indirectly, until your suspension is removed and we give you express notice thereof.

PERSONAL INFORMATION SUBMITTED THROUGH THE SITES
Your submission of personal information through the Sites is governed by our privacy policy, which can be reached at the end of the Terms and Conditions section. Please see the ‘Privacy Policy’ section of this page.

AUTHENTICITY
The Social Studio guarantees the authenticity of all products purchased through shop.thesocialstudio.org website.

PRICES
All prices on the Site are in AUD Dollars. Prices may change without notice. The Social Studio reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, The Social Studio will notify the customer by email.

PAYMENT METHODS
The Social Studio uses Shopify as a gateway to process payments from our Site. We also offer Paypal, Google Pay and Apple Pay. For a full list of cards accepted by Shopify, Paypal, Google Pay and Apple Pay please consult their websites.
For security reasons, the billing name and address must match that of the credit or debit card used for payment. The Social Studio reserves the right to cancel any order that does not match these criteria.

THE SOCIAL STUDIO’S INTELLECTUAL PROPERTY GENERALLY
Except for content that is in the public domain, all content, as well as the selection and arrangement of the content, is owned by (or licensed to) The Social Studio, its affiliates or suppliers and is protected by copyright, trade dress, trademark, unfair competition, and/or other laws and may not be used, copied or imitated in whole or in part except as expressly provided in these conditions. Except as otherwise expressly provided in these conditions, all rights in and to the content are expressly reserved by The Social Studio.

LINKS TO THIRD PARTY WEBSITES
Links to External Sites: We may provide hyperlinks to other web sites and Internet resources operated by parties other than The Social Studio. We have no control over such sites and resources or their privacy policies. Such hyperlinks are provided for your reference only. The inclusion of hyperlinks to such web sites does not imply any sponsorship, affiliation or endorsement of the material on such web sites or with their operators.
YOU AGREE THAT YOUR USE OF ANY THIRD-PARTY WEBSITE IS AT YOUR SOLE RISK AND WITHOUT WARRANTIES OF ANY KIND BY THE SOCIAL STUDIO, EXPRESSED, IMPLIED OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES IS THE SOCIAL STUDIO LIABLE FOR DAMAGES ARISING FROM ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY WEBSITE OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.

NO WARRANTIES
The Site is provided on an “AS IS”, “AS AVAILABLE” basis. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR SOLE DISCRETION AND RISK. WE AND OUR SUPPLIERS HEREBY DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT LIMITATION, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, REASONABLE CARE, COMPATIBILITY, SECURITY, QUALITY, TIMELINESS, AVAILABILITY, COMPLETENESS, RELIABILITY, ACCURACY, AND/OR FITNESS FOR A PARTICULAR PURPOSE (WHETHER OR NOT WE AND/OR ANY OF OUR SUPPLIERS KNOW, HAVE REASON TO KNOW, HAVE BEEN ADVISED, OR ARE OTHERWISE IN FACT AWARE OF ANY SUCH PURPOSE), IN EACH INSTANCE IN RESPECT OF THE SITE (INCLUDING, WITHOUT LIMITATION, ALL CONTENT). FURTHERMORE, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF TITLE AND/OR NON-INFRINGEMENT IN RESPECT OF THE SITE (INCLUDING, WITHOUT LIMITATION, ALL CONTENT). We and our suppliers do not represent or warrant that the information on this Site is accurate, complete, or current. We are not responsible for typographical or other errors, inaccuracies or omissions. Price and availability information, product descriptions and promotions are subject to change without notice, and we reserve the right to change or update such information at any time.

LIMITATION OF LIABILITY
IN NO EVENT WILL THE SOCIAL STUDIO BE LIABLE TO ANY PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF THE SOCIAL STUDIO IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.

INDEMNIFICATION
You agree to defend, indemnify and hold The Social Studio harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Sites and/or your breach of any representation, warranty, or other provision of these Conditions.

ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

ADDITIONAL CONDITIONS AND MODIFICATIONS TO CONDITIONS
WE MAY ADD ADDITIONAL CONDITIONS THAT GOVERN YOUR USE OF THE SITE BY POSTING SUCH CONDITIONS ON THE SITE FROM TIME-TO-TIME. In addition, we may revise these conditions at any time. When we do, we will also revise the “last updated” date at the top of these Conditions. You are responsible for regularly reviewing the current conditions. The most current version of the conditions can be reviewed by clicking on the “Conditions of Use” hypertext link located at the bottom of our web pages. Your continued use of the Site after we post any revised conditions constitutes your agreement to any such revised terms. If you object to any of these conditions or any subsequent changes, you may not use the Site.

MISCELLANEOUS
These Conditions including, without limitation, and any other terms and conditions that may appear on the Site from time-to-time contain the full understanding with respect to your use and access of the Site and supersede all prior agreements, terms, conditions and understandings, both written and oral, with respect to such use and access of the Site. If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect. A printed version of these Conditions of Use and of any notices given to you in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The failure of The Social Studio to insist upon or enforce strict performance by you of any provision of these Conditions shall not be construed as a waiver of any provision or right. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Conditions. We may provide notice to you relating to the Site and/or these Conditions by sending an e-mail to your last known e-mail address, and any such notice shall be deemed given and received on the day it is sent. You agree that any cause of action that you may desire to bring arising out of or related to these Conditions and/or the Site must commence within one (1) year after the cause of action arises; otherwise, such cause of action shall be permanently barred. You may not use the Site or export the Content in violation of Australian export laws and regulations. If you access the Site from a location outside the Australia, you are responsible for compliance with all local laws.

PRIVACY POLICY
The Social Studio
ABN 98376502818

1) YOUR PRIVACY
The Social Studio supports the ‘National Privacy Principles for the Fair Handling of Personal Information’ act, which has set clear standards and guidelines for the collection, access, storage and use of Personal Information that The Social Studio may obtain during the course of our business operations. As defined in the Privacy Act 1988 (Cth), ‘Personal Information’ is information or an opinion, whether true or not, and whether recorded in a material form or not, about you or from which your identity can be reasonably ascertained.
Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of Personal Information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose that information.

2) INFORMATION COLLECTED
In order to provide you with services, we may ask for personal details such as your name, address, telephone number or e-mail address. Australian Privacy laws require The Social Studio to collect your Personal Information directly from you if it is reasonable and practical to do so.

3) USE OF INFORMATION
We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personal information to other organisations. However we may disclose personal information to our service providers who provide services in connection with our products and services.

4) INFORMATION ACCURACY
We take all reasonable steps to ensure that all personal information we hold is as accurate. You may contact us at any time and ask for its correction if you feel that the personal information we have about you is inaccurate or incomplete.

5) INFORMATION SECURITY
The Social Studio ensures your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store personal information in different ways, including in paper and electronic form. We use security procedures and technology to protect the personal information we hold.

6) THE SOCIAL STUDIO ONLINE
We use cookies to enable us to identify you. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. We use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and secure.

7) LINKS TO OTHER SITES
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

8) FURTHER INFORMATION
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

9) CONTACTING US
The Social Studio head office is located at Collingwood Yards, Unit 101, 30 Perry Street Collingwood Victoria 3066, Australia. Should you require any further assistance you may contact us by email at retail@thesocialstudio.org.